Help center
Frequently asked questions
Everything you need to know about shopping abroad, shipping to our warehouses and receiving your packages in Suriname.
Getting started
How does Spade Import work?
Create a free account to receive your personal warehouse address. Use that address when shopping online, then follow your shipment in the client portal while we bring it to Suriname.
Where are your warehouses located?
We have receiving locations in Florida, Amsterdam and Guangzhou, giving you access to stores and suppliers across the United States, Europe and Asia.
Can I order from any online store?
Yes. You can shop from major marketplaces and independent webshops as long as the seller can deliver to one of your assigned Spade Import warehouse addresses.
Can I combine multiple orders into one shipment?
Yes. Packages received at the same warehouse can be consolidated so they travel together, which is especially useful for larger sea-freight shipments.
Shipping and delivery
How long does sea freight take from China?
The estimated transit time for sea freight from China is 8–12 weeks. Timing can vary depending on sailing schedules, customs and the shipment itself.
How long does air shipping take?
Air shipments typically take 5–10 days. It is the fastest option for clothing, electronics, cosmetics and other smaller or time-sensitive parcels.
Can I track my package?
Yes. Sign in to the client portal to follow your package from the warehouse through its journey to Suriname.
Do you deliver to my home or office?
Yes. Door-to-door delivery can be added to air or sea shipping, so your package can be delivered directly to your home or office in Suriname.
Does Spade Import handle customs?
We coordinate customs handling for your shipment in Suriname and keep you informed if any additional information is required.
Still have a question?
Send us a message and our team will help you choose the right shipping option.
Contact us